Refund Policy

Effective Date: November 12, 2025

Thank you for shopping at Marvetti. We value your satisfaction and want you to love every purchase you make with us. Please review our refund and return policy below.

1. Returns and Exchanges

We accept returns and exchanges within 14 days of receiving your order, provided that:

• Items are unused, unworn, and unwashed

• Items are in their original packaging with all tags attached

• The product is not a final sale item (see Section 4)
  To initiate a return, please contact us at marvetti.llc@gmail.com or 

  or via WhatsApp at +1 (862) 250-8798 with your order number and reason for the return.
  We’ll provide you with instructions on how to send your item back.

  ---

  2. Refunds

  Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  If approved, your refund will be processed within 5–10 business days and automatically applied to your original payment method.
  Please note that:

  • Shipping costs are non-refundable.

  • If your order included free shipping, a small restocking or shipping deduction may apply.

  ---

  3. Damaged or Incorrect Items

  If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
  We’ll arrange a replacement or a full refund at no additional cost to you.

  To speed up the process, please include:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

  ---

  4. Non-Returnable Items

  Certain items cannot be returned or refunded for hygiene or clearance reasons, including:

  • Earrings and other jewelry

  • Intimates or undergarments

  • Items marked as Final Sale or Clearance

  ---

  5. Cancellations

  Orders can be canceled within 12 hours of purchase.
  After this period, the order may already be processed or shipped, and you’ll need to follow the return process instead.

  ---

  6. Exchanges

  If you wish to exchange an item (for size or color), please contact us before returning your order.
  We’ll hold your replacement item (if available) or help you place a new order.

  ---

  7. Contact Us

  For any questions about refunds, returns, or exchanges, please reach out to us:

   WhatsApp: +1 (862) 250-8798
   Email: marvetti.llc@gmail.com